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American, Southwest put off plans to serve alcohol after passenger disruptions, assault on board

American, Southwest put off plans to serve alcohol after passenger disruptions, assault on board

DIGITAL MARKETING NEWS

American, Southwest put off plans to serve alcohol after passenger disruptions, assault on board

A bird flies by in the foreground as a Southwest Airlines jet comes in for a landing at McCarran International Airport on May 25, 2020 in Las Vegas, Nevada.Ethan Miller | Getty ImagesSouthwest Airlines and American Airlines said they are holding off on resuming alcoholic beverage services, after a flight attendant was assaulted and the industry grapples with a surge of other passenger incidents on board.   A Southwest flight attendant suffered injuries to her face and lost two teeth after she was assaulted by a passenger, according to a May 24 letter from Southwest flight attendants’ union president Lyn Montgomery to CEO Gary Kelly. Between April 8 to May 15, there were 477 passenger misconduct incidents on Southwest flights, Montgomery wrote.Airlines have been slowly bringing back some meal snack and beverage service that they had paused early in the pandemic.American Airlines said it won’t sell alcoholic beverages in the main cabin through Sept. 13, when the federal mask mandate is set to expire. It will still offer alcohol beverages in first and business class but only in flight.”Over the past week we’ve seen some of these stressors create deeply disturbing situations on board aircraft,” Brady Byrnes, managing director of flight service at American, said in note to flight attendants. “Let me be clear: American Airlines will not tolerate assault or mistreatment of our crews.”Dallas-based Southwest had planned to resume alcohol sales in June for Hawaii flights, and in July for longer domestic flights in the continental United States. A Southwest spokesman said there is currently “no timetable” for the alcohol sales to resume. “As alcohol sales are added back into this already volatile environment, you can surely understand our concern,” Montgomery wrote in the letter. On Monday, a day after the incident on board the Sacramento to San Diego flight, the Federal Aviation Administration said it has received approximately 2,500 reports of unruly passenger behavior this year, approximately 1,900 of those cases involving travelers who refused to follow the federal mask mandate during air travel.The Biden administration still requires that people wear face masks on planes, at the airport, and on buses and trains through Sept. 13, though the Centers for Disease Control and Prevention has loosened guidelines for vaccinated individuals in other settings.”We also recognize that alcohol can contribute to atypical behavior from customers onboard and we owe it to our crew not to potentially exacerbate what can already be a new and stressful situation for our customers,” Byrnes said.


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