{"id":8167,"date":"2019-09-05T16:51:52","date_gmt":"2019-09-05T13:51:52","guid":{"rendered":"https:\/\/super-news.info\/vi\/lam-the-nao-de-nuoi-duong-su-an-toan-tam-ly-cho-nhom-cua-ban-theo-giao-su-harvard-amy-edmondson\/"},"modified":"2019-09-05T16:51:53","modified_gmt":"2019-09-05T13:51:53","slug":"lam-the-nao-de-nuoi-duong-su-an-toan-tam-ly-cho-nhom-cua-ban-theo-giao-su-harvard-amy-edmondson","status":"publish","type":"post","link":"https:\/\/super-news.info\/vi\/lam-the-nao-de-nuoi-duong-su-an-toan-tam-ly-cho-nhom-cua-ban-theo-giao-su-harvard-amy-edmondson\/","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 an to\u00e0n t\u00e2m l\u00fd cho nh\u00f3m c\u1ee7a b\u1ea1n, theo gi\u00e1o s\u01b0 Harvard Amy Edmondson"},"content":{"rendered":"<p> [ad_1]<br \/>\n<\/p>\n<div id=\"hs_cos_wrapper_post_body\">\n<p><em>Ch\u00e0o m\u1eebng b\u1ea1n \u0111\u1ebfn<span> <\/span><\/em>Khoa h\u1ecdc \u0111\u1eb1ng sau th\u00e0nh c\u00f4ng<span> <\/span><em>&#8211; m\u1ed9t lo\u1ea1t blog kh\u00e1m ph\u00e1 nh\u1eefng c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 gi\u00fap b\u1ed9 n\u00e3o c\u1ee7a ch\u00fang ta ho\u1ea1t \u0111\u1ed9ng t\u1ed1t h\u01a1n trong c\u00f4ng vi\u1ec7c. V\u1edbi nghi\u00ean c\u1ee9u t\u00e2m l\u00fd v\u00e0 c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n v\u1edbi c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o trong l\u0129nh v\u1ef1c n\u00e0y, ch\u00fang t\u00f4i s\u1ebd cho b\u1ea1n th\u1ea5y t\u00e2m l\u00fd h\u1ecdc c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n v\u01b0\u1ee3t qua nh\u1eefng tr\u1edf ng\u1ea1i t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c v\u00e0 xu\u1ea5t s\u1eafc nh\u01b0 th\u1ebf n\u00e0o trong s\u1ef1 nghi\u1ec7p. B\u1edfi v\u00ec m\u1ed9t ch\u00fat thay \u0111\u1ed5i t\u01b0 duy c\u00f3 th\u1ec3 \u0111i m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i.<\/em><\/p>\n<p><!--more--><\/p>\n<p>H\u00e3y b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t c\u00e2u h\u1ecfi c\u00f3 v\u1ebb d\u1ec5 &#8211; t\u1ea1i sao m\u1ed9t s\u1ed1 nh\u00f3m l\u00e0m vi\u1ec7c ho\u1ea1t \u0111\u1ed9ng t\u1ed1t h\u01a1n nh\u1eefng nh\u00f3m kh\u00e1c?<\/p>\n<p>N\u1ebfu b\u1ea1n l\u00e0 b\u1ea5t c\u1ee9 ai nh\u01b0 t\u00f4i, c\u00f3 l\u1ebd b\u1ea1n \u0111ang ngh\u0129, &quot;M\u1ed9t nh\u00f3m t\u1ed1t bao g\u1ed3m nh\u1eefng ng\u01b0\u1eddi c\u1ea3m th\u1ea5y c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd l\u00e0 c\u00f3 m\u1ee5c \u0111\u00edch v\u00e0 \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y b\u1edfi nh\u1eefng ph\u1ea7n th\u01b0\u1edfng t\u01b0\u01a1ng t\u1ef1.&quot;<\/p>\n<p>Ngo\u00e0i ra, c\u00f3 l\u1ebd b\u1ea1n \u0111ang ngh\u0129, &quot;M\u1ed9t nh\u00f3m t\u1ed1t bao g\u1ed3m nh\u1eefng ng\u01b0\u1eddi, \u0111\u01a1n gi\u1ea3n ch\u1ec9 l\u00e0, <em>gi\u1ecfi trong c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd.<\/em>&quot;<\/p>\n<p>V\u00e0o n\u0103m 2012, \u0111\u1ec3 tr\u1ea3 l\u1eddi ch\u00ednh c\u00e2u h\u1ecfi n\u00e0y, Google \u0111\u00e3 \u0111\u01b0a ra m\u1ed9t s\u00e1ng ki\u1ebfn \u200b\u200b\u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 &quot;D\u1ef1 \u00e1n Aristotle&quot;. H\u1ecd t\u1eadp h\u1ee3p c\u00e1c nh\u00e0 t\u00e2m l\u00fd h\u1ecdc, nh\u00e0 th\u1ed1ng k\u00ea v\u00e0 k\u1ef9 s\u01b0 h\u00e0ng \u0111\u1ea7u c\u1ee7a Google v\u00e0 y\u00eau c\u1ea7u h\u1ecd nghi\u00ean c\u1ee9u h\u00e0ng tr\u0103m nh\u00f3m t\u1ea1i Google \u0111\u1ec3 t\u00ecm hi\u1ec3u l\u00fd do t\u1ea1i sao m\u1ed9t s\u1ed1 nh\u00f3m l\u00e0m t\u1ed1t h\u01a1n \u0111\u00e1ng k\u1ec3 so v\u1edbi c\u00e1c nh\u00f3m kh\u00e1c.<\/p>\n<p>H\u1ecd \u0111\u00e3 xem x\u00e9t c\u00e2u h\u1ecfi t\u1eeb m\u1ecdi g\u00f3c \u0111\u1ed9 &#8211; c\u00e1c \u0111\u1ed9i t\u1ed1t nh\u1ea5t \u0111\u01b0\u1ee3c t\u1ea1o th\u00e0nh t\u1eeb nh\u1eefng ng\u01b0\u1eddi c\u00f3 c\u00f9ng s\u1edf th\u00edch, \u0111\u1ed9ng l\u1ef1c ho\u1eb7c t\u00ednh c\u00e1ch? Ho\u1eb7c, c\u00f3 l\u1ebd c\u00e1c \u0111\u1ed9i t\u1ed1t nh\u1ea5t l\u00e0 s\u1ef1 pha tr\u1ed9n gi\u1eefa ng\u01b0\u1eddi h\u01b0\u1edbng n\u1ed9i v\u00e0 ng\u01b0\u1eddi ngo\u1ea1i \u0111\u1ea1o? Ngo\u00e0i ra, c\u00f3 l\u1ebd c\u00e1c \u0111\u1ed9i t\u1ed1t nh\u1ea5t ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p nh\u1eefng ng\u01b0\u1eddi c\u00f3 n\u1ec1n t\u1ea3ng gi\u00e1o d\u1ee5c \u1ea5n t\u01b0\u1ee3ng nh\u1ea5t?<\/p>\n<p><!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-3f403048-fd8e-426f-bddd-4fce020ae24b\"><span class=\"hs-cta-node hs-cta-3f403048-fd8e-426f-bddd-4fce020ae24b\" id=\"hs-cta-3f403048-fd8e-426f-bddd-4fce020ae24b\"><!--(if lte IE 8)>\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n<!(endif)--><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<p>Cu\u1ed1i c\u00f9ng, Google \u0111\u00e3 t\u00ecm th\u1ea5y m\u1ed9t ti\u00eau chu\u1ea9n quan tr\u1ecdng h\u01a1n b\u1ea5t k\u1ef3 \u0111i\u1ec1u g\u00ec kh\u00e1c \u0111\u1ec3 khi\u1ebfn m\u1ed9t nh\u00f3m l\u00e0m vi\u1ec7c: m\u1ed9t kh\u00e1i ni\u1ec7m \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 &quot;an to\u00e0n t\u00e2m l\u00fd&quot;.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e3 nghe thu\u1eadt ng\u1eef n\u00e0y tr\u01b0\u1edbc \u0111\u00e2y. M\u1ed9t t\u00ecm ki\u1ebfm \u0111\u01a1n gi\u1ea3n v\u1ec1 &quot;an to\u00e0n t\u00e2m l\u00fd&quot; c\u1ee7a Google mang l\u1ea1i k\u1ebft qu\u1ea3 t\u1eeb c\u00e1c \u1ea5n ph\u1ea9m ch\u00ednh, bao g\u1ed3m <em>Th\u1eddi b\u00e1o New York, T\u1ea1p ch\u00ed kinh doanh Harvard, <\/em>v\u00e0<em> Forbes<\/em>.<\/p>\n<p>Tuy nhi\u00ean, s\u1ef1 n\u1ed5i ti\u1ebfng t\u01b0\u01a1ng \u0111\u1ed1i m\u1edbi \u0111\u01b0\u1ee3c ghi nh\u1eadn, m\u1ed9t ph\u1ea7n, \u0111\u1ed1i v\u1edbi Amy Edmondson, ng\u01b0\u1eddi \u0111\u00e3 \u0111\u1eb7t ra thu\u1eadt ng\u1eef trong nghi\u00ean c\u1ee9u n\u0103m 1999 c\u1ee7a c\u00f4 v\u1ec1 c\u00e1c nh\u00f3m l\u00e0m vi\u1ec7c.<\/p>\n<p>\u1ede \u0111\u00e2y, t\u00f4i \u0111\u00e3 ng\u1ed3i xu\u1ed1ng v\u1edbi Edmondson, gi\u00e1o s\u01b0 t\u1ea1i Harvard Business School v\u00e0 l\u00e0 t\u00e1c gi\u1ea3 c\u1ee7a cu\u1ed1n s\u00e1ch m\u1edbi, <em>T\u1ed5 ch\u1ee9c kh\u00f4ng s\u1ee3 h\u00e3i: T\u1ea1o ra s\u1ef1 an to\u00e0n t\u00e2m l\u00fd t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c \u0111\u1ec3 h\u1ecdc h\u1ecfi, \u0111\u1ed5i m\u1edbi v\u00e0 t\u0103ng tr\u01b0\u1edfng<\/em>, \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 l\u00fd do t\u1ea1i sao v\u1ea5n \u0111\u1ec1 an to\u00e0n t\u00e2m l\u00fd \u0111\u1ed1i v\u1edbi \u0111\u1ed5i m\u1edbi kinh doanh, c\u00e1c r\u1ee7i ro li\u00ean quan \u0111\u1ebfn <em>kh\u00f4ng ph\u1ea3i <\/em>c\u00f3 an to\u00e0n t\u00e2m l\u00fd, v\u00e0 l\u00e0m th\u1ebf n\u00e0o c\u00e1c \u0111\u1ed9i c\u00f3 th\u1ec3 t\u0103ng an to\u00e0n t\u00e2m l\u00fd t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c c\u1ee7a h\u1ecd, ng\u00e0y h\u00f4m nay.<\/p>\n<p>Nh\u01b0ng tr\u01b0\u1edbc ti\u00ean, h\u00e3y kh\u00e1m ph\u00e1 c\u00e1ch Edmondson kh\u00e1m ph\u00e1 s\u1ef1 an to\u00e0n t\u00e2m l\u00fd ngay t\u1eeb \u0111\u1ea7u.<\/p>\n<h2><strong>Cu\u1ed9c g\u1eb7p g\u1ee1 t\u00ecnh c\u1edd c\u1ee7a Edmondson v\u1edbi s\u1ef1 an to\u00e0n v\u1ec1 t\u00e2m l\u00fd<\/strong><\/h2>\n<p>V\u00e0o gi\u1eefa nh\u1eefng n\u0103m 1990, khi c\u00f2n l\u00e0 sinh vi\u00ean ti\u1ebfn s\u0129 n\u0103m th\u1ee9 nh\u1ea5t, Amy Edmondson \u0111\u00e3 b\u1eaft \u0111\u1ea7u \u0111i\u1ec1u tra xem li\u1ec7u c\u00e1c \u0111\u1ed9i y t\u1ebf c\u00f3 hi\u1ec7u su\u1ea5t cao c\u00f3 m\u1eafc l\u1ed7i nhi\u1ec1u hay \u00edt h\u01a1n so v\u1edbi c\u00e1c \u0111\u1ed9i c\u00f3 hi\u1ec7u su\u1ea5t th\u1ea5p.<\/p>\n<p>\u0110\u1ec3 ti\u1ebfn h\u00e0nh nghi\u00ean c\u1ee9u c\u1ee7a m\u00ecnh, Edmondson \u0111\u00e3 thu th\u1eadp d\u1eef li\u1ec7u kh\u1ea3o s\u00e1t \u0111\u1ec3 cho bi\u1ebft c\u00e1c \u0111\u1ed9i c\u00f3 hi\u1ec7u su\u1ea5t cao hay hi\u1ec7u su\u1ea5t th\u1ea5p, sau \u0111\u00f3 so s\u00e1nh d\u1eef li\u1ec7u \u0111\u00f3 v\u1edbi th\u1ed1ng k\u00ea v\u1ec1 \u0111\u1ed9i n\u00e0o m\u1eafc l\u1ed7i nhi\u1ec1u nh\u1ea5t. \u0110\u01a1n gi\u1ea3n ph\u1ea3i kh\u00f4ng?<\/p>\n<p>Tuy nhi\u00ean, khi c\u00f4 \u0111\u1eb7t d\u1eef li\u1ec7u c\u1ea1nh nhau, c\u00f4 nh\u1eadn th\u1ea5y m\u1ed9t \u0111i\u1ec1u kh\u00f3 hi\u1ec3u: c\u00e1c \u0111\u1ed9i c\u00f3 hi\u1ec7u su\u1ea5t cao nh\u1ea5t c\u1ee7a c\u00f4 kh\u00f4ng m\u1eafc l\u1ed7i \u00edt nh\u1ea5t, h\u1ecd \u0111ang m\u1eafc ph\u1ea3i <em>ph\u1ea7n l\u1edbn. <\/em><\/p>\n<p>L\u00e0m th\u1ebf n\u00e0o m\u00e0 c\u00f3 th\u1ec3 l\u00e0 c\u00f3 th\u1ec3?<\/p>\n<blockquote><p>T\u1ea1i sao c\u00e1c \u0111\u1ed9i b\u1ec7nh vi\u1ec7n t\u1ed1t nh\u1ea5t l\u1ea1i g\u00e2y r\u1ed1i li\u00ean t\u1ee5c, trong khi c\u00e1c \u0111\u1ed9i k\u00e9m m\u1ea1nh h\u01a1n l\u1ea1i m\u1eafc \u00edt l\u1ed7i h\u01a1n?<\/p><\/blockquote>\n<p>Trong cu\u1ed1n s\u00e1ch c\u1ee7a m\u00ecnh, Edmondson m\u00f4 t\u1ea3 m\u1ed9t kho\u1ea3nh kh\u1eafc l\u00e0 kho\u1ea3nh kh\u1eafc &#39;eureka&#39;. &quot;\u0110i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu c\u00e1c \u0111\u1ed9i t\u1ed1t h\u01a1n c\u00f3 b\u1ea7u kh\u00f4ng kh\u00ed c\u1edfi m\u1edf&quot;, c\u00f4 vi\u1ebft, &quot;\u0111i\u1ec1u \u0111\u00f3 gi\u00fap b\u00e1o c\u00e1o v\u00e0 th\u1ea3o lu\u1eadn v\u1ec1 l\u1ed7i d\u1ec5 d\u00e0ng h\u01a1n? C\u00e1c \u0111\u1ed9i t\u1ed1t, t\u00f4i \u0111\u1ed9t nhi\u00ean ngh\u0129, \u0111\u1eebng <em>ch\u1ebf t\u1ea1o <\/em>nhi\u1ec1u sai l\u1ea7m h\u01a1n; h\u1ecd <em>b\u00e0i b\u00e1o c\u00e1o <\/em>h\u01a1n.&quot;<\/p>\n<p>K\u1ec3 t\u1eeb nh\u1eefng ph\u00e1t hi\u1ec7n ban \u0111\u1ea7u c\u1ee7a m\u00ecnh, Edmondson \u0111\u00e3 nghi\u00ean c\u1ee9u v\u1ec1 an to\u00e0n t\u00e2m l\u00fd tr\u00ean nhi\u1ec1u c\u00f4ng ty, t\u1ed5 ch\u1ee9c, b\u1ec7nh vi\u1ec7n v\u00e0 th\u1eadm ch\u00ed c\u1ea3 c\u00e1c c\u01a1 quan ch\u00ednh ph\u1ee7. C\u00f4 l\u00e0 Gi\u00e1o s\u01b0 v\u1ec1 L\u00e3nh \u0111\u1ea1o v\u00e0 Qu\u1ea3n l\u00fd t\u1ea1i Tr\u01b0\u1eddng Kinh doanh Harvard v\u00e0 TED Talk, &quot;X\u00e2y d\u1ef1ng n\u01a1i l\u00e0m vi\u1ec7c an to\u00e0n v\u1ec1 m\u1eb7t t\u00e2m l\u00fd&quot; \u0111\u00e3 \u0111\u01b0\u1ee3c theo d\u00f5i h\u01a1n 350.000 l\u1ea7n.<\/p>\n<p>Tr\u01b0\u1edbc khi \u0111i s\u00e2u v\u00e0o cu\u1ed9c ph\u1ecfng v\u1ea5n c\u1ee7a t\u00f4i v\u1edbi Edmondson, \u0111i\u1ec1u quan tr\u1ecdng c\u1ea7n l\u01b0u \u00fd &#8211; an to\u00e0n t\u00e2m l\u00fd kh\u00f4ng t\u01b0\u01a1ng \u0111\u01b0\u01a1ng v\u1edbi l\u00f2ng t\u1ed1t, nh\u01b0 ban \u0111\u1ea7u t\u00f4i nghi ng\u1edd.<\/p>\n<p>V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y nh\u01b0 \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a m\u00ecnh r\u1ea5t t\u1ed1t v\u1edbi b\u1ea1n. H\u1ecd h\u1ecfi v\u1ec1 cu\u1ed1i tu\u1ea7n c\u1ee7a b\u1ea1n, nh\u1edb ng\u00e0y sinh nh\u1eadt c\u1ee7a b\u1ea1n v\u00e0 th\u1eadm ch\u00ed m\u1eddi b\u1ea1n u\u1ed1ng n\u01b0\u1edbc sau gi\u1edd l\u00e0m vi\u1ec7c.<\/p>\n<p>Tuy nhi\u00ean, t\u1ea1i c\u00e1c cu\u1ed9c h\u1ecdp, c\u00f3 th\u1ec3 b\u1ea1n v\u1eabn c\u1ea3m th\u1ea5y kh\u00f3 kh\u0103n \u0111\u1ec3 l\u00ean ti\u1ebfng. C\u00f3 l\u1ebd b\u1ea1n lo l\u1eafng s\u1ebd tr\u00f4ng th\u1eadt ngu ng\u1ed1c ho\u1eb7c b\u1ea1n \u0111\u00e3 th\u1ea5y ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ee7a m\u00ecnh kh\u00e9p k\u00edn v\u1edbi nh\u1eefng \u00fd t\u01b0\u1edfng m\u1edbi, v\u00ec v\u1eady b\u1ea1n ngh\u0129, <em>V\u1ea5n \u0111\u1ec1 \u1edf \u0111\u00e2y l\u00e0 g\u00ec? <\/em><\/p>\n<p>Khi n\u00f3i chuy\u1ec7n v\u1edbi t\u00f4i, Edmondson m\u00f4 t\u1ea3 m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c an to\u00e0n v\u1ec1 m\u1eb7t t\u00e2m l\u00fd l\u00e0 &quot;m\u1ed9t trong \u0111\u00f3 m\u1ecdi ng\u01b0\u1eddi ho\u00e0n to\u00e0n nghi\u00eam t\u00fac v\u00e0 tin r\u1eb1ng n\u00f3 s\u1ebd kh\u00f4ng b\u1ecb tr\u1eebng ph\u1ea1t, kh\u00f4ng c\u00f3 h\u1eadu qu\u1ea3 ti\u00eau c\u1ef1c. H\u1ecd c\u00f3 th\u1ec3 n\u00f3i l\u00ean nh\u1eefng \u00fd t\u01b0\u1edfng, c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn c\u00f4ng vi\u1ec7c. m\u1ed1i quan t\u00e2m, sai l\u1ea7m v\u00e0 v\u1ea5n \u0111\u1ec1. &quot;<\/p>\n<blockquote><p>&quot;N\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, \u0111\u00f3 l\u00e0 m\u1ed9t m\u00f4i tr\u01b0\u1eddng gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n n\u01a1i m\u1ecdi ng\u01b0\u1eddi tin r\u1eb1ng ti\u1ebfng n\u00f3i c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n.&quot;<\/p><\/blockquote>\n<p>An to\u00e0n t\u00e2m l\u00fd l\u00e0 t\u1ea1o ra m\u1ed9t kh\u00f4ng gian n\u01a1i nh\u1eefng \u00fd t\u01b0\u1edfng m\u1edbi \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch v\u00e0 mong \u0111\u1ee3i. \u0110\u00f3 l\u00e0 v\u1ec1 c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o y\u00eau c\u1ea7u m\u1ed7i nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd ph\u1ea3n h\u1ed3i v\u00e0 th\u1ef1c s\u1ef1 ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i m\u00e0 h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c; v\u00e0 \u0111\u00f3 l\u00e0 v\u1ec1 b\u1ea5t k\u1ef3 nh\u00e2n vi\u00ean n\u00e0o, d\u00f9 l\u00e0 c\u1ea5p \u0111i\u1ec1u h\u00e0nh c\u1ea5p cao hay c\u1ea5p cao, \u0111\u1ec1u c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 \u0111\u1ec3 l\u00ean ti\u1ebfng khi h\u1ecd m\u1eafc l\u1ed7i, bi\u1ebft r\u1eb1ng nh\u1eefng sai l\u1ea7m \u0111\u00f3 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 \u0111\u1ed5i m\u1edbi, kh\u00f4ng g\u00e2y b\u1ed1i r\u1ed1i.<\/p>\n<p>Cu\u1ed1i c\u00f9ng, an to\u00e0n t\u00e2m l\u00fd kh\u00f4ng ch\u1ec9 l\u00e0 &quot;t\u1ed1t \u0111\u1eb9p \u0111\u1ec3 c\u00f3&quot; cho s\u1ef1 g\u1eafn k\u1ebft nh\u00f3m v\u00e0 v\u0103n h\u00f3a n\u01a1i l\u00e0m vi\u1ec7c &#8211; \u0111\u00f3 l\u00e0 m\u1ed9t <em>s\u1ef1 c\u1ea7n thi\u1ebft <\/em>cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ty v\u00e0 th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i.<\/p>\n<p>Ti\u1ebfp theo, h\u00e3y \u0111i s\u00e2u v\u00e0o Edmondson v\u1ec1 c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 ban h\u00e0nh s\u1ef1 an to\u00e0n t\u00e2m l\u00fd t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c, t\u1ea1i sao n\u00f3 quan tr\u1ecdng v\u00e0 \u0111i\u1ec1u g\u00ec c\u00f3 th\u1ec3 x\u1ea3y ra n\u1ebfu b\u1ea1n kh\u00f4ng.<\/p>\n<h2><strong>L\u1eddi khuy\u00ean c\u1ee7a Amy Edmondson v\u1ec1 tu luy\u1ec7n an to\u00e0n t\u00e2m l\u00fd<\/strong><\/h2>\n<h3>1. Nh\u1eadn ra t\u1ea7m quan tr\u1ecdng c\u1ee7a n\u00f3 \u0111\u1ed1i v\u1edbi c\u1ea3 \u0111\u1ed5i m\u1edbi v\u00e0 t\u0103ng tr\u01b0\u1edfng.<\/h3>\n<p>C\u00f3 m\u1ed9t s\u1ed1 r\u1ee7i ro \u0111\u1ed1i v\u1edbi <em>kh\u00f4ng ph\u1ea3i <\/em>c\u00f3 t\u00e2m l\u00fd an to\u00e0n t\u01b0\u01a1ng \u0111\u1ed1i r\u00f5 r\u00e0ng. Ch\u1eb3ng h\u1ea1n, c\u00f4ng ty c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 t\u1ef7 l\u1ec7 doanh thu cao n\u1ebfu nh\u00e2n vi\u00ean kh\u00f4ng h\u00e0i l\u00f2ng ho\u1eb7c kh\u00f4ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i khi mang b\u1ea3n th\u00e2n x\u00e1c th\u1ef1c c\u1ee7a h\u1ecd \u0111\u1ebfn v\u0103n ph\u00f2ng.<\/p>\n<p>Nh\u01b0ng th\u1eadm ch\u00ed quan tr\u1ecdng h\u01a1n, an to\u00e0n t\u00e2m l\u00fd l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 \u0111\u1ed5i m\u1edbi. Nh\u01b0 Edmondson n\u00f3i v\u1edbi t\u00f4i, &quot;S\u1ef1 \u0111\u1ed5i m\u1edbi di\u1ec5n ra trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng an to\u00e0n v\u1ec1 m\u1eb7t t\u00e2m l\u00fd, ho\u00e0n to\u00e0n d\u1eebng l\u1ea1i. N\u1ebfu kh\u00f4ng c\u00f3 n\u00f3, b\u1ea1n c\u00f3 nguy c\u01a1 th\u1ea5t b\u1ea1i trong vi\u1ec7c \u0111\u1ed5i m\u1edbi, \u0111i\u1ec1u \u0111\u00f3 s\u1ebd kh\u00f4ng nh\u1ea3y ra kh\u1ecfi b\u1ea1n nh\u01b0, &#39;\u1ed2, c\u00f3 m\u1ed9t th\u1ea5t b\u1ea1i l\u1edbn. &#39; B\u1ea1n bi\u1ebft kh\u00f4ng? \u0110\u00f3 l\u00e0 s\u1ef1 \u0111\u1ed5i m\u1edbi kh\u00f4ng x\u1ea3y ra v\u00e0o th\u1eddi \u0111i\u1ec3m \u0111\u00f3 kh\u00f3 th\u1ea5y. &quot;<\/p>\n<blockquote><p>&quot;Nh\u01b0ng theo th\u1eddi gian, c\u00f4ng ty tr\u1edf n\u00ean \u00edt li\u00ean quan h\u01a1n, \u00edt quan tr\u1ecdng h\u01a1n tr\u00ean th\u1ecb tr\u01b0\u1eddng v\u00ec n\u00f3 kh\u00f4ng \u0111\u1ed5i m\u1edbi.&quot;<\/p><\/blockquote>\n<p>Pixar l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh<em>. <\/em><\/p>\n<p>Nh\u01b0 Edmondson vi\u1ebft trong cu\u1ed1n s\u00e1ch c\u1ee7a m\u00ecnh, Ed Catmull, ng\u01b0\u1eddi \u0111\u1ed3ng s\u00e1ng l\u1eadp Pixar, &quot;ghi nh\u1eadn th\u00e0nh c\u00f4ng c\u1ee7a h\u00e3ng phim, m\u1ed9t ph\u1ea7n, cho candor khi k\u1eb9o l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a v\u0103n h\u00f3a n\u01a1i l\u00e0m vi\u1ec7c, m\u1ecdi ng\u01b0\u1eddi kh\u00f4ng c\u1ea3m th\u1ea5y im l\u1eb7ng.&quot;<\/p>\n<p>Nh\u01b0ng Catmull \u0111\u00e3 l\u00e0m nhi\u1ec1u h\u01a1n l\u00e0 khuy\u1ebfn kh\u00edch candor &#8211; \u00f4ng \u0111\u00e3 th\u1ec3 ch\u1ebf h\u00f3a n\u00f3. Ch\u1eb3ng h\u1ea1n, \u00f4ng \u0111\u00e3 t\u1ea1o ra m\u1ed9t quy tr\u00ecnh g\u1ecdi l\u00e0 &quot;Braintrust&quot;, trong \u0111\u00f3 m\u1ed9t nh\u00f3m nh\u1ecf h\u1ecdp v\u00e0i th\u00e1ng m\u1ed9t l\u1ea7n \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ed9t b\u1ed9 phim v\u00e0 cung c\u1ea5p ph\u1ea3n h\u1ed3i cho \u0111\u1ea1o di\u1ec5n. Qu\u00e1 tr\u00ecnh l\u1eb7p l\u1ea1i bu\u1ed9c nh\u00e2n vi\u00ean ph\u1ea3i n\u00f3i chuy\u1ec7n c\u1edfi m\u1edf v\u1ec1 nh\u1eefng g\u00ec l\u00e0m vi\u1ec7c trong m\u1ed9t b\u1ed9 phim v\u00e0 nh\u1eefng g\u00ec kh\u00f4ng.<\/p>\n<p>Braintrust c\u00f3 c\u00e1c quy t\u1eafc &#8211; v\u00ed d\u1ee5, ph\u1ea3n h\u1ed3i ph\u1ea3i l\u00e0 v\u1ec1 d\u1ef1 \u00e1n, kh\u00f4ng ph\u1ea3i v\u1ec1 ng\u01b0\u1eddi. Nh\u00e0 l\u00e0m phim kh\u00f4ng th\u1ec3 tr\u1edf n\u00ean ph\u00f2ng th\u1ee7, ho\u1eb7c ch\u1ec9 tr\u00edch c\u00e1 nh\u00e2n. V\u00e0 \u00fd ki\u1ebfn \u200b\u200bch\u1ec9 l\u00e0 nh\u1eefng g\u1ee3i \u00fd &#8211; kh\u00f4ng ph\u1ea3i \u0111\u01a1n thu\u1ed1c &#8211; v\u00e0 ph\u1ea3i \u0111\u1ebfn t\u1eeb m\u1ed9t n\u01a1i \u0111\u1ed3ng c\u1ea3m.<\/p>\n<p>T\u1ea1o m\u1ed9t kh\u00f4ng gian an to\u00e0n \u0111\u1ec3 l\u1eb7p l\u1ea1i, chia s\u1ebb \u00fd t\u01b0\u1edfng v\u00e0 \u0111\u1ed9ng n\u00e3o l\u00e0 r\u1ea5t quan tr\u1ecdng, nh\u01b0ng \u0111i\u1ec1u quan tr\u1ecdng kh\u00f4ng k\u00e9m l\u00e0 nh\u00e0 l\u00e3nh \u0111\u1ea1o th\u1ec3 hi\u1ec7n h\u00e0nh vi an to\u00e0n v\u1ec1 m\u1eb7t t\u00e2m l\u00fd. Ch\u1eb3ng h\u1ea1n, Catmull th\u1ec3 hi\u1ec7n s\u1ef1 trung th\u1ef1c v\u00e0 khi\u00eam t\u1ed1n trong ng\u00f4n ng\u1eef c\u1ee7a ch\u00ednh m\u00ecnh, th\u1eeba nh\u1eadn, &quot;s\u1edbm, <em>t\u1ea5t c\u1ea3 c\u00e1c <\/em>phim c\u1ee7a ch\u00fang t\u00f4i h\u00fat. &quot;<\/p>\n<p>B\u1eb1ng c\u00e1ch c\u00f4ng khai cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh th\u1ea5y r\u1eb1ng anh ta c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea3i thi\u1ec7n, Catmull khi\u1ebfn n\u00f3 c\u1ea3m th\u1ea5y n\u1ef1c c\u01b0\u1eddi <em>kh\u00f4ng ph\u1ea3i <\/em>\u0111\u1ec3 chia s\u1ebb \u00fd t\u01b0\u1edfng.<\/p>\n<p>\u0110\u1ea7u nh\u1eefng n\u0103m 1990, Pixar \u0111\u00e3 th\u1ef1c hi\u1ec7n Braintrust trong qu\u00e1 tr\u00ecnh t\u1ea1o ra <em>C\u00e2u chuy\u1ec7n \u0111\u1ed3 ch\u01a1i. <\/em>Do m\u1ed9t ph\u1ea7n c\u1ee7a Braintrust, <em>C\u00e2u chuy\u1ec7n \u0111\u1ed3 ch\u01a1i<\/em> tr\u1edf th\u00e0nh b\u1ed9 phim c\u00f3 doanh thu cao nh\u1ea5t n\u0103m 1995.<\/p>\n<h3>2. T\u1ea1o c\u00e1c c\u1ea5u tr\u00fac v\u00e0 h\u1ec7 th\u1ed1ng \u0111\u1ec3 khuy\u1ebfn kh\u00edch an to\u00e0n t\u00e2m l\u00fd, v\u00e0 ch\u1ec9 cho c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00e1ch m\u00f4 h\u00ecnh h\u00f3a h\u00e0nh vi an to\u00e0n t\u00e2m l\u00fd.<\/h3>\n<p>T\u00f4i \u0111\u00e3 h\u1ecfi Edmondson r\u1eb1ng li\u1ec7u c\u00f4 \u1ea5y tin r\u1eb1ng vi\u1ec7c t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng an to\u00e0n v\u1ec1 m\u1eb7t t\u00e2m l\u00fd c\u1ea7n c\u00f3 c\u1ea5u tr\u00fac v\u00e0 h\u1ec7 th\u1ed1ng &#8211; nh\u01b0 Braintrust c\u1ee7a Pixar &#8211; hay li\u1ec7u n\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c nu\u00f4i d\u01b0\u1ee1ng \u0111\u01a1n gi\u1ea3n b\u1eb1ng c\u00e1ch khuy\u1ebfn kh\u00edch c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o duy tr\u00ec s\u1ef1 c\u1edfi m\u1edf, d\u1ec5 ti\u1ebfp thu v\u00e0 trung th\u1ef1c.<\/p>\n<p>Edmondson n\u00f3i v\u1edbi t\u00f4i c\u00f4ng ty c\u1ee7a b\u1ea1n c\u1ea7n c\u1ea3 hai. &quot;L\u00e3nh \u0111\u1ea1o c\u00f3 c\u00f4ng vi\u1ec7c m\u00f4 h\u00ecnh h\u00f3a c\u00e1c h\u00e0nh vi ho\u1ea1t \u0111\u1ed9ng, v\u1ea5n \u0111\u1ec1 \u0111\u00f3, nh\u01b0ng <em>c\u0169ng th\u1ebf<\/em> \u0111\u1eb7t c\u00e1c c\u1ea5u tr\u00fac v\u00e0 h\u1ec7 th\u1ed1ng gi\u00fap m\u1ecdi ng\u01b0\u1eddi d\u1ec5 d\u00e0ng \u0111\u01b0a \u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh l\u00ean ph\u00eda tr\u01b0\u1edbc, \u0111\u01b0a m\u1ed1i quan t\u00e2m c\u1ee7a h\u1ecd v\u1ec1 ph\u00eda tr\u01b0\u1edbc. Cu\u1ed1i c\u00f9ng, \u0111\u00f3 th\u1ef1c s\u1ef1 l\u00e0 c\u1ea3 hai. C\u00f3 kh\u00eda c\u1ea1nh h\u00e0nh vi l\u00e3nh \u0111\u1ea1o r\u1ea5t quan tr\u1ecdng v\u00e0 m\u1ea1nh m\u1ebd trong vi\u1ec7c h\u00ecnh th\u00e0nh h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi kh\u00e1c, nh\u01b0ng c\u0169ng c\u00f3 nh\u1eefng c\u1ea5u tr\u00fac v\u00e0 h\u1ec7 th\u1ed1ng tuy\u1ec7t v\u1eddi gi\u00fap vi\u1ec7c \u0111\u00f3 d\u1ec5 d\u00e0ng h\u01a1n m\u1ed9t ch\u00fat. &quot;<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i l\u1eddi khuy\u00ean cho c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o mu\u1ed1n \u00e1p d\u1ee5ng h\u00e0nh vi an to\u00e0n t\u00e2m l\u00fd:<\/p>\n<ul>\n<li><strong>Thay th\u1ebf s\u1ef1 ch\u1ec9 tr\u00edch b\u1eb1ng s\u1ef1 t\u00f2 m\u00f2<\/strong>. N\u1ebfu b\u1ea1n tin r\u1eb1ng nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n \u0111\u00e3 nh\u1ea7m l\u1eabn, \u0111\u1eebng cho r\u1eb1ng b\u1ea1n bi\u1ebft <em>t\u1ea1i sao. <\/em>N\u00eau h\u00e0nh vi ti\u00eau c\u1ef1c nh\u01b0 m\u1ed9t quan s\u00e1t, v\u00e0 sau \u0111\u00f3 y\u00eau c\u1ea7u h\u1ecd gi\u1ea3i th\u00edch cho b\u1ea1n t\u1ea1i sao n\u00f3 x\u1ea3y ra. Ch\u1eb3ng h\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i: &quot;T\u00f4i nh\u1eadn th\u1ea5y b\u1ea1n \u0111\u00e3 kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1eddi h\u1ea1n trong hai tu\u1ea7n qua. T\u00f4i cho r\u1eb1ng c\u00f3 m\u1ed9t v\u00e0i y\u1ebfu t\u1ed1 \u0111ang c\u1ea3n tr\u1edf kh\u1ea3 n\u0103ng ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n. B\u1ea1n c\u00f3 th\u1ec3 d\u1eabn t\u00f4i \u0111i qua nh\u1eefng g\u00ec ? &quot; Ngo\u00e0i ra, \u0111\u1eebng d\u00e0nh qu\u00e1 nhi\u1ec1u th\u1eddi gian cho l\u1ed7i &#8211; thay v\u00e0o \u0111\u00f3, h\u00e3y t\u1eadp trung v\u00e0o gi\u1ea3i quy\u1ebft. N\u00f3i \u0111i\u1ec1u g\u00ec \u0111\u00f3 nh\u01b0, &quot;T\u00f4i mu\u1ed1n \u0111\u1ed9ng n\u00e3o m\u1ed9t v\u00e0i gi\u1ea3i ph\u00e1p v\u1edbi b\u1ea1n, n\u1ebfu \u0111i\u1ec1u \u0111\u00f3 \u1ed5n. L\u00e0m th\u1ebf n\u00e0o t\u00f4i c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t cho b\u1ea1n?&quot;<\/li>\n<li><strong>H\u00e3y th\u1eeba nh\u1eadn khi b\u1ea1n m\u1eafc l\u1ed7i<\/strong>. M\u1ed9t nh\u00e2n vi\u00ean s\u1ebd kh\u00f4ng bao gi\u1edd l\u00ean ti\u1ebfng trong c\u00e1c cu\u1ed9c h\u1ecdp n\u1ebfu anh \u1ea5y \/ c\u00f4 \u1ea5y c\u1ea3m th\u1ea5y m\u1ecdi ng\u01b0\u1eddi kh\u00e1c trong ph\u00f2ng l\u00e0 ho\u00e0n h\u1ea3o. B\u1eb1ng c\u00e1ch th\u1eeba nh\u1eadn khi b\u1ea1n m\u1eafc l\u1ed7i ho\u1eb7c sai ch\u00ednh t\u1ea3, b\u1ea1n cho ph\u00e9p nh\u1eefng ng\u01b0\u1eddi kh\u00e1c trong ph\u00f2ng l\u00e0m \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1.<\/li>\n<li><strong>Y\u00eau c\u1ea7u ph\u1ea3n h\u1ed3i t\u1eeb nh\u00e2n vi\u00ean v\u00e0 v\u1eabn bi\u1ebft \u01a1n b\u1ea5t k\u1ef3 ph\u1ea3n h\u1ed3i n\u00e0o b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c<\/strong>. M\u1ed9t trong nh\u1eefng c\u00e1ch d\u1ec5 nh\u1ea5t \u0111\u1ec3 t\u1ea1o m\u00f4i tr\u01b0\u1eddng an to\u00e0n v\u1ec1 m\u1eb7t t\u00e2m l\u00fd l\u00e0 h\u1ecfi nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n nh\u1eefng g\u00ec b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m t\u1ed1t h\u01a1n \u0111\u1ec3 h\u1ed7 tr\u1ee3 h\u1ecd ho\u1eb7c khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y c\u1edfi m\u1edf \u0111\u1ec3 chia s\u1ebb \u00fd t\u01b0\u1edfng v\u00e0 \u00fd ki\u1ebfn \u200b\u200b- nh\u01b0ng n\u1ebfu b\u1ea1n t\u1eaft ch\u00fang khi h\u1ecd c\u1ed1 g\u1eafng \u0111\u01b0a ra ph\u1ea3n h\u1ed3i, b\u1ea1n s\u1ebd kh\u00f4ng bao gi\u1edd t\u1ea1o ra m\u1ed9t kh\u00f4ng gian an to\u00e0n v\u1ec1 m\u1eb7t t\u00e2m l\u00fd. Thay v\u00e0o \u0111\u00f3, h\u00e3y nghi\u00eam t\u00fac ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd. Vi\u1ebft n\u00f3 v\u00e0o m\u1ed9t cu\u1ed1n s\u1ed5 ho\u1eb7c tr\u00ean m\u00e1y t\u00ednh c\u1ee7a b\u1ea1n, xem x\u00e9t c\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n c\u1ee7ng c\u1ed1 c\u00e1c k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o c\u1ee7a m\u00ecnh cho nh\u00f3m v\u00e0 tr\u1ea3 l\u1eddi: &quot;C\u1ea3m \u01a1n b\u1ea1n r\u1ea5t nhi\u1ec1u v\u00ec ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ea1n. T\u00f4i th\u1ef1c s\u1ef1 \u0111\u00e1nh gi\u00e1 cao n\u00f3.&quot;<\/li>\n<\/ul>\n<p>Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o c\u1ea5u tr\u00fac v\u00e0 h\u1ec7 th\u1ed1ng b\u1eb1ng c\u00e1ch cung c\u1ea5p c\u00e1c quy t\u1eafc v\u00e0 quy \u0111\u1ecbnh cho c\u00e1c cu\u1ed9c h\u1ecdp c\u1ee7a m\u00ecnh. Ch\u1eb3ng h\u1ea1n, n\u1ebfu b\u1ea1n \u0111ang ti\u1ebfn h\u00e0nh \u0111\u1ed9ng n\u00e3o, c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i kh\u00e1c nhau \u0111\u1ec3 b\u1ea1n tr\u1ed9n l\u1eabn \u0111\u1ecbnh d\u1ea1ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 trung th\u1ef1c v\u00e0 c\u1edfi m\u1edf.<\/p>\n<p>V\u00ed d\u1ee5: b\u1ea1n c\u00f3 th\u1ec3 y\u00eau c\u1ea7u nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh vi\u1ebft ra c\u00e1c \u0111\u1ec1 xu\u1ea5t c\u1ee7a h\u1ecd tr\u01b0\u1edbc th\u1eddi h\u1ea1n, \u1ea9n danh. Ngo\u00e0i ra, c\u00f3 th\u1ec3 b\u1ea1n \u0111\u1eb7t ra m\u1ed9t c\u00e2u h\u1ecfi tr\u01b0\u1edbc cu\u1ed9c h\u1ecdp &#8211; &quot;Trong cu\u1ed9c h\u1ecdp h\u00f4m nay, t\u00f4i mu\u1ed1n m\u1ecdi ng\u01b0\u1eddi \u0111i k\u00e8m v\u1edbi c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi n\u00e0y: &#39;What <em>m\u1ed9t <\/em>L\u00e0m th\u1ebf n\u00e0o ch\u00fang ta c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n chi\u1ebfn d\u1ecbch Facebook c\u1ee7a m\u00ecnh tr\u01b0\u1edbc khi ra m\u1eaft? &#39;&quot;<\/p>\n<p>Cu\u1ed1i c\u00f9ng, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 b\u1ea1n t\u1ea1o ra m\u1ed9t kh\u00f4ng gian trong \u0111\u00f3 nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y an to\u00e0n khi chia s\u1ebb \u00fd t\u01b0\u1edfng m\u1edbi, ngay c\u1ea3 khi nh\u1eefng \u00fd t\u01b0\u1edfng \u0111\u00f3 \u0111i ng\u01b0\u1ee3c l\u1ea1i hi\u1ec7n tr\u1ea1ng c\u1ee7a nh\u00f3m b\u1ea1n. N\u1ebfu b\u1ea1n kh\u00f4ng, b\u1ea1n th\u1ef1c s\u1ef1 c\u00f3 nguy c\u01a1 m\u1ea5t \u0111i s\u1ef1 t\u0103ng tr\u01b0\u1edfng d\u00e0i h\u1ea1n cho nh\u00f3m c\u1ee7a b\u1ea1n v\u00e0 c\u00f4ng ty c\u1ee7a b\u1ea1n.<\/p>\n<h3>3. \u0110o l\u01b0\u1eddng an to\u00e0n t\u00e2m l\u00fd.<\/h3>\n<p>An to\u00e0n t\u00e2m l\u00fd c\u00f3 th\u1ec3 thay \u0111\u1ed5i theo nh\u00f3m trong m\u1ed9t t\u1ed5 ch\u1ee9c. Tr\u00ean th\u1ef1c t\u1ebf, Edmondson \u0111\u00e3 t\u00ecm th\u1ea5y c\u00e1c \u0111\u1ed9i m\u00e0 c\u00f4 \u0111\u00e3 h\u1ecdc trong b\u1ec7nh vi\u1ec7n v\u00e0o n\u0103m 1999 r\u1ea5t \u0111a d\u1ea1ng <em>quy\u1ebft li\u1ec7t<\/em> v\u1ec1 m\u1ee9c \u0111\u1ed9 an to\u00e0n t\u00e2m l\u00fd c\u1ee7a h\u1ecd.<\/p>\n<p>N\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ea5p cao, c\u00f3 th\u1ec3 kh\u00f3 x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu n\u1eb1m \u1edf \u0111\u00e2u trong t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n v\u1ec1 m\u1eb7t an to\u00e0n t\u00e2m l\u00fd. Sau \u0111\u00f3, t\u1ed1t nh\u1ea5t l\u00e0 \u0111o n\u00f3 m\u1ed9t c\u00e1ch kh\u00e1ch quan.<\/p>\n<p>\u0110\u1ec3 \u0111o l\u01b0\u1eddng s\u1ef1 an to\u00e0n t\u00e2m l\u00fd c\u1ee7a m\u1ed9t \u0111\u1ed9i, b\u1ea1n c\u00f3 th\u1ec3 y\u00eau c\u1ea7u c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m tham gia kh\u1ea3o s\u00e1t c\u1ee7a Edmondson, v\u1edbi c\u00e1c c\u00e2u h\u1ecfi nh\u01b0 sau:<\/p>\n<ol>\n<li>Khi ai \u0111\u00f3 ph\u1ea1m sai l\u1ea7m trong \u0111\u1ed9i n\u00e0y, n\u00f3 th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c ch\u1ed1ng l\u1ea1i anh ta ho\u1eb7c c\u00f4 ta.<\/li>\n<li>Trong nh\u00f3m n\u00e0y, th\u1eadt d\u1ec5 d\u00e0ng \u0111\u1ec3 th\u1ea3o lu\u1eadn v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 v\u1ea5n \u0111\u1ec1 kh\u00f3 kh\u0103n.<\/li>\n<li>Trong \u0111\u1ed9i n\u00e0y, m\u1ecdi ng\u01b0\u1eddi \u0111\u00f4i khi b\u1ecb t\u1eeb ch\u1ed1i v\u00ec s\u1ef1 kh\u00e1c bi\u1ec7t.<\/li>\n<li>Ho\u00e0n to\u00e0n an to\u00e0n khi ch\u1ea5p nh\u1eadn r\u1ee7i ro cho \u0111\u1ed9i n\u00e0y.<\/li>\n<li>R\u1ea5t kh\u00f3 \u0111\u1ec3 y\u00eau c\u1ea7u c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c c\u1ee7a \u0111\u1ed9i n\u00e0y gi\u00fap \u0111\u1ee1.<\/li>\n<\/ol>\n<p>\u0110\u1ec3 \u0111o l\u01b0\u1eddng ph\u1ea3n \u1ee9ng c\u1ee7a m\u00ecnh, Edmondson s\u1eed d\u1ee5ng thang \u0111o Likert b\u1ea3y \u0111i\u1ec3m (t\u1eeb \u0111\u1ed3ng \u00fd m\u1ea1nh m\u1ebd \u0111\u1ebfn kh\u00f4ng \u0111\u1ed3ng \u00fd m\u1ea1nh m\u1ebd). \u0110\u1ec3 bi\u1ebft th\u00eam c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 t\u00e0i nguy\u00ean, h\u00e3y xem b\u1ed9 c\u00f4ng c\u1ee5 c\u1ee7a Edmondson, B\u1ea1n c\u00f3 ph\u1ea3i l\u00e0 T\u1ed5 ch\u1ee9c H\u1ecdc t\u1eadp kh\u00f4ng?<\/p>\n<h3>4. L\u00e0m cho an to\u00e0n t\u00e2m l\u00fd l\u00e0 m\u1ed9t \u01b0u ti\u00ean cho to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n.<\/h3>\n<p>B\u00e2y gi\u1edd ch\u00fang ta \u0111\u00e3 kh\u00e1m ph\u00e1 t\u1ea7m quan tr\u1ecdng c\u1ee7a an to\u00e0n t\u00e2m l\u00fd v\u00e0 m\u1ed9t v\u00e0i ph\u01b0\u01a1ng ph\u00e1p kh\u00e1c nhau \u0111\u1ec3 t\u0103ng s\u1ef1 an to\u00e0n t\u00e2m l\u00fd t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c c\u1ee7a b\u1ea1n, h\u00e3y \u0111i s\u00e2u v\u00e0o m\u1ed9t k\u1ecbch b\u1ea3n cu\u1ed1i c\u00f9ng: \u0111i\u1ec1u g\u00ec c\u00f3 th\u1ec3 x\u1ea3y ra n\u1ebfu b\u1ea1n <em>kh\u00f4ng <\/em>Th\u1ef1c h\u00e0nh t\u00e2m l\u00fd an to\u00e0n.<\/p>\n<p>Trong cu\u1ed1n s\u00e1ch c\u1ee7a Edmondson, c\u00f4 m\u00f4 t\u1ea3 m\u1ed9t k\u1ecbch b\u1ea3n th\u1ef1c t\u1ebf v\u1edbi Wells Fargo l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh cho nh\u1eefng r\u1ee7i ro b\u1ea1n g\u1eb7p ph\u1ea3i khi l\u00e0m c\u00f4ng ty b\u1eb1ng c\u00e1ch kh\u00f4ng th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p an to\u00e0n t\u00e2m l\u00fd.<\/p>\n<p>\u0110\u00e2y l\u00e0 \u00fd ch\u00ednh: n\u0103m 2015, Wells Fargo, m\u1ed9t ng\u00e2n h\u00e0ng Hoa K\u1ef3, \u0111\u00e3 khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean b\u00e1n ch\u00e9o t\u1ed1i thi\u1ec3u t\u00e1m s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh kh\u00e1c nhau cho kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i &#8211; h\u1ecd th\u1eadm ch\u00ed c\u00f2n c\u00f3 m\u1ed9t kh\u1ea9u hi\u1ec7u, &quot;\u0110i cho GR8&quot;.<\/p>\n<p>Trong khi m\u1ed9t \u00fd t\u01b0\u1edfng tuy\u1ec7t v\u1eddi v\u1ec1 l\u00fd thuy\u1ebft, n\u00f3 kh\u00f4ng th\u1ef1c t\u1ebf &#8211; h\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a Wells Fargo kh\u00f4ng th\u1ec3 <em>mua \u0111\u01b0\u1ee3c <\/em>T\u00e1m s\u1ea3n ph\u1ea9m kh\u00e1c nhau. Tuy nhi\u00ean, l\u00e3nh \u0111\u1ea1o ti\u1ebfp t\u1ee5c \u0111\u1ea9y nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd. Kh\u00f4ng c\u00f3 kh\u00f4ng gian cho s\u1ef1 c\u1edfi m\u1edf hay th\u1eb3ng th\u1eafn &#8211; l\u00e3nh \u0111\u1ea1o \u0111\u00e3 kh\u00f4ng khuy\u1ebfn kh\u00edch ho\u1eb7c hoan ngh\u00eanh ph\u1ea3n h\u1ed3i t\u1eeb nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd.<\/p>\n<p>Thay v\u00e0o \u0111\u00f3, nh\u01b0 Edmondson vi\u1ebft, m\u1ecdi ng\u01b0\u1eddi tin r\u1eb1ng h\u1ecd s\u1ebd b\u1ecb sa th\u1ea3i n\u1ebfu h\u1ecd kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c h\u1ea1n ng\u1ea1ch.<\/p>\n<p>V\u00ec v\u1eady, cu\u1ed1i c\u00f9ng, nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y h\u1ecd c\u1ea7n ph\u1ea3i v\u01b0\u1ee3t qua m\u1ed9t d\u00f2ng \u0111\u1ea1o \u0111\u1ee9c. H\u1ecd b\u1eaft \u0111\u1ea7u t\u1ea1o ra kh\u00e1ch h\u00e0ng gi\u1ea3, ho\u1eb7c n\u00f3i d\u1ed1i kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u1eeba h\u1ecd \u0111\u0103ng k\u00fd s\u1ea3n ph\u1ea9m m\u1edbi.<\/p>\n<p>T\u1ea5t c\u1ea3 nh\u1eefng g\u00ec c\u00f3 th\u1ec3 n\u00f3i &#8211; c\u00f3 s\u1ef1 an to\u00e0n v\u1ec1 t\u00e2m l\u00fd kh\u00f4ng ch\u1ec9 l\u00e0 l\u1ee3i th\u1ebf cho s\u1ef1 ph\u00e1t tri\u1ec3n l\u00e2u d\u00e0i c\u1ee7a c\u00f4ng ty. N\u00f3 c\u0169ng ho\u00e0n to\u00e0n <em>ch\u1ec9 tr\u00edch <\/em>th\u00e0nh ph\u1ea7n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o b\u1ea1n kh\u00f4ng g\u1eb7p ph\u1ea3i th\u1ea5t b\u1ea1i l\u1edbn trong kinh doanh.<\/p>\n<p>Nh\u00e2n vi\u00ean kh\u1edfi \u0111\u1ed9ng c\u1ee7a b\u1ea1n bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. H\u1ecd c\u00f3 quan \u0111i\u1ec3m v\u00e0 \u00fd ki\u1ebfn \u200b\u200bb\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng. Cu\u1ed1i c\u00f9ng, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 \u0111\u1ed9i ng\u0169 l\u00e3nh \u0111\u1ea1o c\u1ee7a b\u1ea1n t\u1ea1o ra m\u1ed9t kh\u00f4ng gian trong \u0111\u00f3 nh\u1eefng nh\u00e2n vi\u00ean n\u00e0y c\u1ea3m th\u1ea5y an to\u00e0n v\u00e0 \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch \u0111\u01b0a ra \u00fd ki\u1ebfn, \u0111\u1ec1 xu\u1ea5t v\u00e0 b\u1ea5t \u0111\u1ed3ng c\u1ee7a h\u1ecd.<\/p>\n<p>K\u1ebft qu\u1ea3 l\u00e0 b\u1ea1n s\u1ebd c\u00f3 m\u1ed9t c\u00f4ng ty h\u1ea1nh ph\u00fac h\u01a1n, kh\u1ecfe m\u1ea1nh h\u01a1n, n\u0103ng su\u1ea5t h\u01a1n.<\/p>\n<p><!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-4bbcf7f8-3c11-4d5b-b284-c5f6a9d419c9\"><span class=\"hs-cta-node hs-cta-4bbcf7f8-3c11-4d5b-b284-c5f6a9d419c9\" id=\"hs-cta-4bbcf7f8-3c11-4d5b-b284-c5f6a9d419c9\"><!--(if lte IE 8)>\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n<!(endif)--><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-4bbcf7f8-3c11-4d5b-b284-c5f6a9d419c9\" style=\"border-width:0px;\" src=\"https:\/\/super-news.info\/vi\/wp-content\/uploads\/sites\/5\/2019\/07\/1563884090_943_Lam-the-nao-de-doi-pho-voi-moi-truong-lam.png\" alt=\"K\u00eau g\u1ecdi h\u00e0nh \u0111\u1ed9ng m\u1edbi\"\/><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<\/p><\/div>\n<\/pre>\n<p>[ad_2]<br \/>\n<br \/><a href=\"https:\/\/blog.hubspot.com\/marketing\/psychological-safety-according-to-edmondson\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[ad_1] Ch\u00e0o m\u1eebng b\u1ea1n \u0111\u1ebfn Khoa h\u1ecdc \u0111\u1eb1ng sau th\u00e0nh c\u00f4ng &#8211; m\u1ed9t lo\u1ea1t blog kh\u00e1m ph\u00e1 nh\u1eefng c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 gi\u00fap b\u1ed9 n\u00e3o c\u1ee7a ch\u00fang ta ho\u1ea1t \u0111\u1ed9ng t\u1ed1t h\u01a1n trong c\u00f4ng vi\u1ec7c. V\u1edbi nghi\u00ean c\u1ee9u t\u00e2m l\u00fd v\u00e0 c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n v\u1edbi c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o trong l\u0129nh v\u1ef1c n\u00e0y, ch\u00fang [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":8168,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-8167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc-tiep-thi-so"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 an to\u00e0n t\u00e2m l\u00fd cho nh\u00f3m c\u1ee7a b\u1ea1n, theo gi\u00e1o s\u01b0 Harvard Amy Edmondson - Super News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/super-news.info\/vi\/lam-the-nao-de-nuoi-duong-su-an-toan-tam-ly-cho-nhom-cua-ban-theo-giao-su-harvard-amy-edmondson\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 an to\u00e0n t\u00e2m l\u00fd cho nh\u00f3m c\u1ee7a b\u1ea1n, theo gi\u00e1o s\u01b0 Harvard Amy Edmondson - Super News\" \/>\n<meta property=\"og:description\" content=\"[ad_1] Ch\u00e0o m\u1eebng b\u1ea1n \u0111\u1ebfn Khoa h\u1ecdc \u0111\u1eb1ng sau th\u00e0nh c\u00f4ng &#8211; m\u1ed9t lo\u1ea1t blog kh\u00e1m ph\u00e1 nh\u1eefng c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 gi\u00fap b\u1ed9 n\u00e3o c\u1ee7a ch\u00fang ta ho\u1ea1t \u0111\u1ed9ng t\u1ed1t h\u01a1n trong c\u00f4ng vi\u1ec7c. 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